Shipping policy

Shipping Policy

You & Eye Collective is committed to getting your order to you safely, securely, and as quickly as possible.

Processing Times

All orders are processed within 1–3 business days after your order is placed.

Orders are not processed, shipped, or delivered on weekends or holidays. During sales, promotions, new releases, or high-volume periods, processing times may be slightly longer.

Shipping Times

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Estimated delivery times:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 1–3 business days, when available

Please note that shipping times are estimates and are not guaranteed. Delays caused by the carrier, weather, holidays, or other circumstances outside of You & Eye Collective’s control may occur.

Shipping Address

Please make sure your shipping information is correct before completing your purchase. You & Eye Collective is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, contact us as soon as possible. We will do our best to correct it before your order ships, but changes cannot be guaranteed once an order has been processed.

Lost, Stolen, or Damaged Packages

Once an order has been shipped and tracking confirms delivery, You & Eye Collective is not responsible for packages that are lost or stolen after delivery.

If your package arrives damaged, please contact us within 48 hours of delivery and provide photos of the package and merchandise so we can assist you.

If your package is delayed or appears to be lost in transit, please contact the shipping carrier directly using your tracking information. We will assist when possible.

Tracking Information

Tracking information will be provided once your order has shipped. Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

International Shipping

At this time, You & Eye Collective ships within the United States only, unless otherwise stated.

Order Cancellations

Because we work to process orders quickly, cancellation requests must be submitted as soon as possible. Once an order has been processed or shipped, it cannot be canceled.

Questions

If you have questions about your order or shipping, please contact You & Eye Collective through our customer service channels.

Thank you for shopping with You & Eye Collective — where style meets vision.