Refund policy
Return & Refund Policy
At You & Eye Collective, we want you to love your purchase. Please review our return and refund policy carefully before completing your order.
No Returns on Glasses Under $50
All glasses priced under $50 are FINAL SALE and cannot be returned or exchanged.
Please make sure you select the correct style, color, and size before placing your order.
Damaged Items
We only offer refunds for items that arrive damaged or defective upon delivery.
To be eligible for a refund, the damage must be documented and reported to You & Eye Collective within 48 hours of delivery.
Customers must provide:
- Clear photos of the damaged glasses
- Photos of the packaging the glasses arrived in
- Your order number
- A brief description of the damage
Refund requests without documentation of damage may be denied.
No Refunds for Other Reasons
All sales are final unless the item is received damaged or defective and the damage is properly documented.
We do not offer refunds for:
- Change of mind
- Incorrect style or color selection
- Incorrect size selection
- Personal preference
- Items that do not fit as expected
- Accidental damage caused after delivery
- Normal wear and tear
- Lost or stolen packages
Refund Approval
Once your claim and documentation have been reviewed and approved, you will be notified of the outcome. Approved refunds will be issued to the original payment method.
Please allow your financial institution additional time to process the refund after it has been issued.
By placing an order with You & Eye Collective, you acknowledge and agree to the terms of this Return & Refund Policy.
Thank you for shopping with You & Eye Collective!
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